Middx HA9 0FQ
A1. YOUR RESERVATION
A.1.1 When you make a booking and pay your deposit or full payment (as applicable), we will reserve your travel arrangements on the basis of these Booking Conditions. Your booking will be taken as confirmed in respect of all persons named on your booking and a binding contract between us will come into existence only upon the earlier of (a) our sending our Confirmation Invoice and/or ATOL Certificate to you or (b) the issue of tickets in your name. Prior to doing so, we may send you an acknowledgement of your booking. Any such acknowledgement simply indicates that we are dealing with your booking request and is not a confirmation of it.
A.1.2 Please check your Confirmation Invoice and ATOL Certificate together with all other documents we send you as soon as you receive them. Contact us immediately if any information which appears on the Confirmation Invoice, on the ATOL Certificate or elsewhere appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret we cannot accept any responsibility if we are not notified of any inaccuracies in any document within ten days of our sending it out.
A.1.3 At the time of booking you will be advised of your provisional travel departure and arrival places and times and the Confirmation Invoice and/or ATOL Certificate will detail those arrangements reserved for you and/or those arrangements provisionally reserved for you and/or those arrangements we intend to reserve for you. Please note that these may be subject to change depending on operational changes made by the transportation provider.
A.1.5 The Lead Name is responsible for ensuring that other members of his/her party are aware of these Booking Conditions and that they consent to him/her acting on their behalf in dealings with us.
A2. OUR PRICE POLICY, PAYMENT TERMS AND SURCHARGES
A.2.1 We reserve the right to alter prices shown in any of our brochures or in any website and we will inform you of any price changes prior to the issue of our Confirmation Invoice. Once our Confirmation Invoice has been issued then, save in the case of manifest error, any price changes may only be made in accordance with the remaining provisions of these Booking Conditions.
A.2.2 Unless otherwise agreed by us, when you make your booking you are required to pay the full amount for your travel arrangements. We will not normally issue your Confirmation Invoice until we receive payment of the full amount but may be obliged in the meantime to issue an ATOL Certificate.
A.2.3 Where any facilities are in place to take secure online payment via our website this will be subject to the terms and conditions of the online payment provider.
A.2.4 Once you have paid in full for your travel arrangements and our Confirmation Invoice and Account has been issued, the price of your travel arrangements is fully guaranteed and will not be subject to any surcharges.
A.3. WHAT IS INCLUDED AND EXCLUDED IN THE COST OF YOUR TRAVEL ARRANGEMENTS
The details of what is included in the cost of your travel arrangements are set out in the individual tour package details.
B.CHANGES AND CANCELLATIONS BY US
B1. IF WE CHANGE YOUR TRAVEL ARRANGEMENTS BEFORE DEPARTURE
B.1.1 We hope and expect to be able to provide you with all of the services that we have confirmed to you in our Confirmation Invoice and ATOL Certificate. We plan arrangements a long time in advance of travel commencing using independent suppliers such as airlines, coaches etc., over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these. Most of these changes are minor. However, if we consider them a "Significant Change" we will endeavour to advise you as soon as reasonably possible. A Significant Change includes, purely by way of example, an increase of more than 10% of the total price of your travel arrangements when due, a change of flight, coach or rail times of more than 12 hours, or a change of UK departure airport or location. In accordance with EU regulations we are required to advise you of the actual air carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used on the relevant brochure pages and/or on our website and/or on your Confirmation Invoice. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change.
B.1.2.1 alternative travel arrangements of equivalent or of very closely similar standard and price, if available, or
B.1.2.2 alternative travel arrangements of a lower standard together with a refund of the difference in price; or
B.1.2.3 cancel your travel arrangements with a full refund of all monies paid.
In all three cases, compensation will be paid as detailed in clause D.1 below unless the change occurs as a result of circumstances beyond our control where clause H.1 will apply.
B2.1 In the unlikely event we need to cancel your travel arrangements we will tell you as soon as reasonably possible before your departure. However we will not cancel your travel arrangements less than 14 days before departure unless it is for a reason outside of our control as provided in clause H.1. If we have to cancel your travel arrangements we will provide you with three alternatives:
B.2.1.1 alternative travel arrangements of equivalent or of very closely similar standard and price, if available, or
B.2.1.2 alternative travel arrangements of a lower standard together with a refund of the difference in price; or
B.2.1.3 cancel your travel arrangements with a full refund of all monies paid.
In all three cases, compensation will be paid as detailed in clause D.1 below unless the change occurs as a result of circumstances beyond our control (in which case clause H.1 will apply) or we cancel as a result of your failure to pay your deposit or the balance or any other sum when due or where clause B.2.2 applies.
C1 IF YOU CHANGE YOUR BOOKING C.1.1 If you want to change your travel arrangements in any way you must inform us in writing as soon as possible. We cannot guarantee that we will always be able to make the relevant change as changes are subject to availability at the time. Please note that typically changes to scheduled flight tickets are very restrictive and may not be possible without having to cancel the original flight and re-booking.
C.2.1 If you wish to cancel all or part of your booking, you must write to us as soon as is reasonable possible. If some or all of your party cancel their booking or we are entitled to treat your booking as cancelled in accordance with these Booking Conditions, no refunds of monies paid will be made by us under any circumstances.
C.2.3.2 If the change can be made, you will have to pay an amendment fee of Â£35 per person named on the booking together with any extra costs we incur or are asked to pay in order to make the change.
C.2.3.3 Anyone who travels in place of anyone who was originally due to travel must agree to these Booking Conditions and any other requirements which apply to the booking before the change can be finalised. If the full cost of the travel arrangements should already have been paid when the change is requested but has not been, this must also be paid before the change can be finalised.
C.2.3.4 Scheduled airlines often do not allow any name changes within a certain period prior to departure and generally not at all after flight tickets have been issued. If you want or need to make a name change when an airline will not allow it, we or you will have to cancel the original flight (which means you will lose all the money you have paid for that flight) and pay the full cost of another flight (which may not be the original flight or at the same cost as the original flight as the airline is entitled to offer the cancelled flight to anyone on a waiting list for it). This is the airlineâ€™s decision and we have no control over it.
C.2.3.5 It will not normally be possible to transfer bookings or places on bookings within the period of 70 days immediately prior to departure without cancelling the original booking (and thereby losing any monies already paid) and re-booking.
D CHARGES, COMPENSATION AND DELAYS
If you cancel your travel arrangements then (unless cancellation arose as provided in clauses B.1.2.3 or B.2.1.3) you will not be entitled to any refunds
(b) where your booking was accepted "subject to availability" or similar and the travel arrangements are not available
In addition they do not apply where compensation is available under the provisions of clause D.2.
|Period before departure in which notice of cancellation or Significant Change is received||Amount you will receive from us if we make a Significant Change||Amount you will receive from us if we cancel|
|More than 70 days||£10||Return of monies paid only|
|69–30 days||£20||Return of all monies paid plus £20.|
|Less than 30 days||£30||Return of all monies paid plus £30.|
D2. DENIED BOARDING REGULATIONS & TRANSPORTATION DELAYS
E. LIMITATION OF OUR LIABILITY TO YOU
E1.1 you; or
E.4.1 the contractual terms of the companies that provide the transportation for your travel arrangements which are incorporated into and form part of your contract with us; and
F YOUR RESPONSIBILITIES
F1. SPECIAL REQUESTS
F2.1 You are responsible for ensuring that you and all other persons included in the booking satisfy all passport, visa, travel insurance and health certificate requirements and we accept no responsibility for any refusal of travel or entry into any destination or for any liabilities, losses, delays or expenses incurred through any irregularity in such documentation. In particular most countries require that your passport is valid for at least 6 months beyond the date of travel. If you have any queries with regard to documentation and insurance requirements you must raise them with us well in advance of travel commencing. In the event we are asked to re-issue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred as a result of this will be payable by you.
F2.2 Many of the airlines that provide the flight element of the arrangements we sell impose fines and costs on us if any passengers who have booked with us do not have the necessary travel or other documents for the countries they are visiting or passing through, even where this occurs through no fault of ours. In this situation we have no choice but to pass on to you all fines, costs, surcharges, financial penalties and other sums of any description which are imposed on or incurred by us. You will be responsible for reimbursing us accordingly in full.
F3. HEALTH PRECAUTIONS
F3.1 All of our tours require a certain degree of physical fitness and involve a fair amount of standing and walking, often up and down steps, over uneven ground. It is your responsibility to ensure that you have the levels of fitness and ability required for such activities.
F3.2 You must provide us with full details of any existing medical or physical problem (including unusual height or weight) or disability that may apply to any member of your group and which affect your arrangements (including, in particular, any accommodation requirements or difficulties that may be encountered in accessing buildings) at the time of booking. If in our reasonable opinion, your chosen arrangements are not suitable for the medical or physical problem or disability or you are not travelling with someone who can provide all assistance that may be required, we have the right to refuse to accept the booking or you may not be able to participate in certain events in which event we shall not be liable for any losses or compensation arising. If you do not give us full details of any medical or physical problem or disability at the time of booking, we can also cancel the booking when we find out the full details if in our reasonable opinion the arrangements are not suitable in the circumstances. If we cancel in this situation, cancellation charges as set out in clause D.1 must be paid by the person concerned.
F3.3 Immediately prior to departure we will need full details from you of your travel insurance and any illness, medication currently being taken, known medial conditions and allergies. This information is required purely to assist in the case of an emergency and will otherwise be kept strictly confidential.
G. IF YOU HAVE A COMPLAINT
H1. CHANGES DUE TO CIRCUMSTANCES BEYOND OUR CONTROL
H2. FINANCIAL SECURITY
H3. DATA PROTECTION
Children under the age of 18 must be accompanied by and share accommodation with a parent, legal guardian or other responsible adult over the age of 21.
H5. JURISDICTION/GOVERNING LAW
H6.CONDITIONS OF CARRIAGE
Important information and who we are
Our full details are:
Full name of legal entity:Kahan Travel Limited (Co No 07533521) whose registered office is at York House, Empire Way, Wembley, Middlesex, United Kingdom, HA9 0FQ
Name or title of data privacy manager:Chuni Kahan - Director
Postal address:161 Hamilton Road, London NW11 9EB
Telephone number:+44 (0) 20 8802 1177
The data we collect about you
If you fail to provide personal data
How is your personal data collected?
We use different methods to collect data from and about you including through:
(a) analytics providers such as Google based outside the EU;
(b) advertising networks inside or outside the EU; and
(c) search information providers based inside or outside the EU.
· Identity and Contact Data from data brokers or aggregators based inside or outside the EU.
How we use your personal data
· Where we need to comply with a legal or regulatory obligation.
Purposes for which we will use your personal data
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer
To process and deliver your booking including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us or third parties for whom we may be acting as agent
(e) Marketing and Communications
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
(b) Necessary to comply with a legal obligation
To enable you to partake in a prize draw, competition or complete a survey
(e) Marketing and Communications
(b) Necessary to comply with a legal obligation
(e) Marketing and Communications
Necessary for our legitimate interests (to develop our products/services and grow our business)
Promotional offers from us
We will get your express opt-in consent before we share your personal data for marketing purposes.
Change of purpose
Disclosures of your personal data
· Internal Third Parties as defined in the Glossary below.
· External Third Parties as defined in the Glossary below.
We do not ordinarily expect to transfer your personal data outside the European Economic Area (EEA).
How long will you use my personal data for?
In some circumstances you can ask us to delete your data: see below for further information.
Your legal rights
If you wish to exercise any of the rights set out below, please contact us.
No fee usually required
What we may need from you
Time limit to respond
Internal Third Parties
External Third Parties
· Service providers acting as processors who provide IT and system administration services.
· HM Revenue & Customs, regulators and other authorities based in the United Kingdom.
· Third parties for whom we act as agents in respect of any booking made by you.
YOUR LEGAL RIGHTS
You have the right to:
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